Frequently Asked Questions



Employees:

This module allows you to manage your employees.

1.Hover on business details
2.Click on Employees
3.Click Add Employee
4.Enter First Name & Last Name
5.Enter Email Address
6.Enter A Mobile Number
7.Click Save
8.Assign a mobile texting keyword (*either a master or sub keyword *optional, not required)
9.Click Save Details

Manage Comments/Reviews:

This module allows you to view comments and reviews posted about your business on YourAreaCode or Website.

Approved and unapproved comments/reviews are shown on this page. However, only approved comments/reviews will be shown on your business profile and elsewhere on the site.

1.Hover on business details
2.Click on Manage Comments
3.You May Unapprove or Delete a comment by clicking the button's next to the comment inside the comments module.
4.Click "Review" settings.
5.Here you can set the minimum star rating needed to share reviews. 6.For example: If Rating Threshold is set to 3 and a customer gives you a 3 or higher, they will be prompted to share their review with the world. However if you received a 2 or lower, they are simply thanked for their input and you are notified. Low reviews will not appear on your website.
7. You can also set a Default Rating Threshold and custom messages.
8. Click "Save Settings"

Profile Manager:

This module allows you to edit basic information about how your business & Social Media Addresses that appear on the YAC business directory and on your website/toolbar..

1.Hover on Business Details
2.Click on Profile Manager.
3.Edit your business details & Social URL's and click save changes.

Editing your About Us on your mobile site:

This module allows you to edit basic information about how your business appears in the YourAreaCode directory & *mobile site (*if your website is live).

1. Hover on Business Details Tab
2. Click on profile manager
3. Here you will see the about us section, once you edit this section click save changes.

Editing your Business Hours:

This module allows you to edit the times that your business opens and closes.

1. Hover on Business Details Tab
2. Click on profile manager
3. Click on edit Business Hours
4. Make your changes and save your changes and then refresh your contact us on page on your website and review them to make sure they are correct.

Coupons:

This module allows you to place printable coupons on your site (*if the module is installed). You may enter them as text or images.

1. Hover on Modules and click the Coupon Module from the dropdown
2. Click Add a Coupon
3. Insert Coupon Details
-Coupon Title
-Show Expiration Date: Would you like this visible on the coupon on not
-Start & Expiration Date for Coupon
-Coupon Text OR you can use the Coupon Image tab to upload a coupon image from your computer instead of using the text box.
SAVE
4. Add additional coupons as needed. Coupons will automatically be removed from your website when they expire.
*Note: You can use coupons in VIPs and E-Mail Marketing

Editing your Daily Events:

This module allows you to enter information for each day of the week, you can specify three separate pieces of information: Title, Description and Image.

1. Hover on the Modules tab
2. Click on Daily Events
3. You can change the Title of the Day and the Description of the Day
4. You may add an image or flyer to the day by clicking the "browse computer" button on the left.
5. Click Save

Adding Images/Photos to File Cabinet:

This module allows you to upload and store a group of files for later use. The File Cabinet is perfect for users who may be using the Dashboard on mobile devices like iPods and iPads that might not allow for Flash-based uploading of files.

1. Hover on the "Modules" tab
2. Click on the "File Cabinet" button.
3. Follow the instructions to add new pictures:
4. Once your pictures are saved in your file cabinet you can hover on the "Modules" tab
5. Go to manage pictures
6. Find the album you would like to add the picture to or you can add an album
7. Click on Manage pictures
8. Click on Upload Pictures
9. Now you can click on "here" under the number 3 "Select pictures from your file cabinet

Manage Pictures:

This module allows you to add albums and photos that will link to your Gallery on your website as well as your Facebook photo gallery if you choose.
1. Hover on modules and click manage pictures.
2. Add an Album (you can add multiple albums if needed) & click SAVE
3. Manage Pictures in your new album
-Upload pictures from your computer
-Each picture can have a Title and Description if needed or can be left blank
-You will also want to set an image as the Album Cover photo
-SAVE
-Photo order can also be changed by selecting the Reorder Photos Button

Editing Menu items, prices, descriptions:

1. Hover on the Modules tab
2. Click on Menus
3. Find the Menu the item is under and click view/add item
4. Find the specific item category you want to modify and then click view/add item
5. Find the item you want to modify and click edit
6. Make the changes and click save
7. To add items to Menu category's click the "view/add items" button next to the category you want to add items to.
8. Click Add Itema and enter details
9. Click save.

Adding a .PDF Menu to the Menus Module:

This module allows you to maintain an unlimited number of menus, each with an unlimited number of items.

1. Hover on the Modules tab
2. Click on Menus
3. Find the Menu you want to modify and click edit
4. Click on the Upload PDF
5. Save when finished and review your website page

If Menu already exists:
1.Remove PDF then upload new PDF
*Make sure "yes" is chosen to only show PDF if there is no other info for a menu.

Editing a Page Editor Page:

This module allows you to change the content of pages that appear on your website you can add images and links.
Each of the pages that you are allowed to edit will appear in the list below, along with the date it was created and when it was last modified.

1. Hover on the Modules tab
2. Then click on Page Editor
3. Find the page that you want to edit and then click edit and make the changes
4. Click on save changes and you're done!

Payment Gateways:

Payment gateways can be used to accept payments from your customers. They can be used with the Shopping Cart module and the Menus module.

Here is a list of the available payment gateways.

-Authorize.Net
-PayPal
-In-House Credit Card Processing
-Renaissance Merchant Services

1. Modules - Payment Gateways

2. Choose which payment method you would like to use and click on configure

a. Authorize.net

i. Make the Gateway status as active
ii. Enter in your authorize.net API login
iii. Keep the Gateway mode as production
iv. Enter in your authorize.net transaction key
v. Make sure you accept all the cards that are listed and click save

b. PayPal

i. Make the Gateway status as Active
ii. Enter in your PayPal account ID
iii. Leave everything else as is and click save

c. In-House Credit Card Processing

i. Make the Gateway status as Active
ii. Create a password
iii. Re-enter password
iv. Choose the credit cards you would like to accept and click save

d. Renaissance Merchant Services

i. Make the Gateway status as Active
ii. Enter in your API Login ID
iii. Enter your password & leave everything else as is
iv. Click save details

Shopping Cart:

The Shopping Cart Module is used when a client has merchandise or gift cards to sell online other than menu items from a restaurant.

Below is a list of Shopping Cart Module features you will use most often:

1. Add a Category. You will need to create Categories for your items to display in before creating the shopping cart items

-You will use the Left NAV bar to select Add Categories and give the Category a Name.

2. Once the Categories are created you can add Items to your categories. You will use the left NAV bar to select Add Item.

-The Edit Item Detail Box includes Item Title (this is the name that will appear on the site), Item ID (this is for the client to decide if they want to have ID #'s), Price, Sale Price (optional), Unit Weight (need weight if not using flat rate shipping), quantity - you must include a quantity available or it will show out of stock (if unknown you can make up a large number just so that it appears on the website)
3. The Shopping Cart allows you to add an item description & picturea.

-It is strongly suggested that you add images to your items.

4. Shopping cart Item Options- you can give items different options (Ex: sizes, colors, etc.)

You will need to name the option (attribute). If the options you are adding are for different sizes, then you would name the attribute Sizes.
-It will then prompt you to name the option: Ex: option #1 Size Small. It will also ask you to add a price addition for the size. Size small doesn't cost extra so you would leave it at $0.
important: options for the shopping cart and menu modules-prices for options are additions not whole prices. Always enter the amount extra it will cost not the total cost. Ex: if a hat is $10.00 for all sizes, but it is $12.00 for an XXL, than next to option XXL you would enter +$2.00

5. You can look for Items in your Shopping Cart after they have been entered by Selecting View Inventory from the left NAV bar and using the Search option. The items will not display by category name in the Dashboard so you have to search for them individually.

Special Events:

This module allows you to add, edit and re-create a calendar of events that appear on your website and on your Facebook fan page and Twitter page.

1. Hover on the Modules tab
2. Click on Special Events
3. Click "Add an Event"
4. Enter your event details you can add a picture/flyer, change the times, the description and add a link
5. Select to post to Facebook and Twitter.
6. Click Save.

How to re-create an event:

1. Hover on the Modules tab
2. Click on Special Events
3. Click on Past Events
4. Find the event you want to recreate
5. Click the recreate button
6. Edit any details and click save.

Weblog:

This module allows you to create a very simple "blog"--a collection of posts that you can use to publish news items, a diary, or more.

To add a new entry to your blog, click the "Add an Entry" button or menu item. For each entry, you can provide a title. Use the WYSIWYG editor to create the actual content of your blog entry.

To change a post after you've created it, click the "Edit" button next to its title in your entry list. Use the "Delete" button to remove the entry entirely.

Launch a VIP:

This module allows you to launch a VIP Message out to your entire customer base.(i.e. SMS, E-Mail, Facebook etc.) Also you can view your Past and Future VIP's that your business has been sent.

1. To Launch a VIP hover on SMS Messaging tab in your dashboard and click "Launch a VIP"
2. Type your message in the box provided.
3. Choose your social channels you want your VIP to go out to.
4. Choose to Send Now or Send Later
5. Select groups for mobile and email to be sent to.
6. Click the "SEND IT" button.

Manage Sub Keywords:

This module provides you general information about your texting keywords and allows you to create subkeywords for further dividing your customer base. An example of a sub keyword: Text BUSINESS BAR to 91944, "BAR" being the sub keyword. Customers will ned to text main keyword space sub keyword.

1.Hover on SMS Messaging
2.Click the "Add Subkeyword" button to add a new subkeyword to a keyword. In the window that appears you will need to provide three pieces of information:
3.Enter the subkeyword you would like to use.
4. Make a choice from the dropdown labeled "When customer retexts in". This will control what message is sent back to a customer when they text-in again to the subkeyword.
5. Enter a welcome message to be sent to the customer when they first text-in to the subkeyword.
6.When you click "Save", the Dashboard will verify that the subkeyword you entered can be used.

Set Welcome Message:

Your welcome message is the text message sent out to your first time subscribers.
Be sure to include your business name.
Remember that messages can be no longer than 86 characters.
If you choose to include a timestamp in your message, your overall character limit will decrease.

1.Hover on SMS Messaging
2.Click on Set welcome message
3.Type your welcome message
4.Choose what customer will receive when they text in a 2nd time.
5.Click Save Welcome Message

SMS Contest:

The SMS Contest module allows you to randomly select a winner from all the customers who have texted-in to your keyword. For a finer control over the selection, you may choose from a specific keyword or subkeyword and limit the selection to only those customers who texted-in during a specific range of dates.

How to run a contest.

1. Select the list you would like to choose the winner from:
2. Choose a start date. Only customers who text-in AFTER this date can be winners.
3. Choose an end date. Only customers who text-in BEFORE this date can be winners.
4. Type the message you would like sent to the winner on the phone to the right.
5. Choose a winner
6. Send customer message.

Blogger:

Once you have connected your Blogger account, you may set options relating to automatic posts to your blog in this module. You may choose which of your Blogger blogs that the posts should go to, as well as which types of posts will be made.

1.Hover on Social
2.Click on Blogger
3.Click connect your account on the right side
4.You will be redirected to Google to log in and allow us permission to access your blog.

Importing Customers:

1. Social - Email Marketing
2. Import New Subscribers
3. Browse Computer/Upload your CSV file
4. Choose your file
5. Map your data fields (match your columns with the customer detail)
6. Click on update existing customers and notify me when complete
7. Enter either your email address or mobile number
8. Continue Import
9. Choose your keyword
10. Continue
11. The progress bar will start, you can close the screen or wait until completion

How to send out an E-mail campaign:

The Email Marketing Module allows you to send attractive, HTML-based emails to a large number of customers at once.

1. Hover on the Social tab and click on e-mail marketing
2. Click on the "Get Started Button" and it will show you all the templates to choose from.
3. Choose an E-mail template
4. Update your template with text and pictures and click continue & save.
5. Choose a subscriber list and enter a campaign name and click Launch Campaign
*You may need to adjust your content to meet spam score requirements.

Facebook Migration:

In order to "migrate" your facebook page to your new facebook fan page you will need to follow the directions on the following link.

Click Here

How to become an admin on a Facebook Fan Page
page we created for your business:

In order to make you an admin for this page you will need to follow the steps below:

1. Login to your personal Facebook account
2. Find the Fan Page we created for yor business
3. Click "Like" on the page
4.Once this is completed give your facebook e-mail address to YourAreaCode and we can add you as admin.

How to connect your Facebook page with the dashboard

1.Make sure customer is logged out of Facebook.
2. Have them login to the dashboard, go to Social - Facebook.
3.This page will display (if they are not logged in)



4.Click the link to login
5.Login with Facebook information, and then click on Authorize App.
6.The next step is just choosing the Facebook page and connecting it.

*Go to the Settings section on the left side navigation to edit when your facebook status is updated & other options.

Foursquare:

This module allows you to integrate your Foursquare account with the Dashboard to post your daily specials on fourquare automatically once a day.

To connect to Foursquare:

1. Open a separate browser tab and log in to Foursquare.
2. On Foursquare, using the menu in the upper right-hand corner of the page, choose a venue or a page to use to connect to the dashboard. You must connect using a venue or page, you may not use a regular user account.
3. To get a venue on your list, you must claim it. Find your business on Foursquare and click the "Claim here" link on the right.
4. To get a page on your list, you must create one. Click here to create a page on Foursquare. Note that you must attach one or more venues to your page before any messages may be posted from the dashboard.
5. Visit the Foursquare Module to complete the connection by clicking connect to Fourquare button at bottom

OpenTable:

This module allows you to connect your OpenTable account to link to your toolbar on your website

1. Visit the OpenTable Module under social in your dashboard
2. Enter your OpenTable ID and click "Save Settings"
3. This will add your OpenTable page to your toolbar on your dashboard and toolbar.

Integrate Twitter:

This module allows you to view recent tweets that have been posted to your account. You can also post a tweet to your account here.

1. Go to twitter.com and login
2. Minimize that tab
3. Open another browser tab or window and go to yourareacode.com
4. Login to your dashboard
5. Hover on the social tab
6. Click on Twitter
7. Click on "Connect a Twitter account"
8. It should recognize that you are logged in and integrate

*Go to the Settings section on the left side to add hashtags to edit when your Twitter is updated & other options.

Widget Placement:

Below are the steps to place the widgets on your website yourself.

1. Hover over the "Social" tab
2. Click on "Widgets"
4. You will see the 3 Widgets and the code next to them. You can copy and paste the code into the HTML source code in the desired location.

YouTube:

This module allows you to keep a list of your favorite YouTube videos.
Once you've added a video, you can delete it or change the title to something other than the title that appears on YouTube.

To add a video

1. Hover on the social tab in your dashboard and click YouTube
2. Click "Add a Video" on the right hand pane
3. Enter your YouTube video URL
4. Then click the "Add this video" button at the bottom left hand corner.

*Note that this module does not actually upload videos to YouTube & can only be used IF the module is installed on your website.

Analytics Report:

This module allows you to see your business analytics for your VIP List, Website and Social Media and Schedule and Setup E-mail reports of your analytics.

1. Hover over the Analytics tab
2. Click on the dropdown Analytics tab
3. On the side navigational bar click on settings
4. Enter your e-mail address and Schedule you report
5. Click Save.

Forwarding Email

  • Start by logging into webmail. Remember, you can log into webmail by visiting your-domain.com/webmail. Also be sure to use the full email address as the username and the password associated with the email account you are logging into.
  • Now, you will need to verify you are logged into the correct email address and click "Forwarding Options"
  • This screen shows you currently have no forwarders set up. Click the "Add Forwarder" button 
  • Fill in the field with the address to forward to and click "add forwarder"
  • Now, go back to "forwarding options" and verify that your forwarder is set up properly!